Privacy Policy Notice
Hong Kong Padel Academy Limited, Padel Plus HK/ PADEL+ HK and its affiliates (the “Group”) is committed to fully implementing personal data privacy protection in compliance with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the “Ordinance”).
Under the Ordinance, club members have the right to request access to and correction of their personal data held by the Group. Should you wish to access or correct your personal information held by us, please submit your enquiry or request to our team.
You have the right to control what marketing you receive from the Group and how you receive it. You can change your preference at any time through the booking portal or by contacting us.
By accessing or using this website/ mobile application/ booking service (the “Services”), you acknowledge that you accept and consent to the practices and policies outlined in this Privacy Policy Notice. Your use of the Group’s Services is at all times subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use here without defining them have the definitions given to them in the Terms of Use.
Personal Information Collection
Information Provided
We may collect various types of data and personal information, such as mail addresses, names, location, date of birth, and contact numbers, from you in connection to our services, events, activities, and facilities. We may collect such information for the purpose of membership registrations, court booking services, e-newsletter subscriptions, event registrations, Wi-Fi usage, payments, responding to inquiries, conducting customer surveys, advertising, job applications, employment-related matters, and contractor management.
Please note that while we do not actively seek personal data from individuals under the age of 18, we may collect their personal data if they use our services or register for our activities and events. Minors must obtain consent from one of their parents or guardians before providing personal information to us.
Information Collected Automatically
We receive and store certain types of usage information whenever you interact with the Services. For example, the Group automatically receives and records information on our server logs from your browser, including your IP address, the cookie information, and the page(s) you visited or requested. We also record the details of your activity on the Services, and the number and frequency of visitors to our site and its components.
Cookies are alphanumeric identifiers that are transferred to your computer or mobile device to enable systems to recognise a computer or device and specify how and when pages in a site are visited and by how many people. The Group cookies do not collect personal information, and we do not combine the general information collected through these cookies with other personal information to tell us who you are or what your username or email address is. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the Group cookies activated, however, because you may not be able to log in or use many of the Services’ most attractive features without cookies enabled.
The Services may also contain electronic images known as web beacons (also known single-pixel gifs), which are used along with cookies to compile aggregated statistics to analyse how the Services are used.
Use of Personal Information
The main purposes of collecting your personal data include but not limited to:
- processing your service requests, such as court booking, course registration, e-newsletter subscription, product purchase, Wi-Fi usage and membership registration etc. either through the Group’s website or Third Parties’ website authorised by the Group;
- sending you direct marketing communications, subject to your consent;
- providing you with our services;
- administering your membership account and maintaining your records;
- facilitating communications between you and the Group, such as court booking confirmation, facility closure notification and bad weather notification;
- communicating promotional activities of the Group;
- providing personalised advertising contents and notifications to you based on your experience, preferences and personal information;
- processing your job application and/or employment-related issues;
- executing the service contracts between you and us;
We may collect and combine/process information from you through various channels, such as online channels (e.g. websites, mobile applications, social media platforms), offline channels (e.g. physical registration at the Club), or publicly available information about you. We use this information to help improve your experience and communicate with you about events or offerings that may be of interest.
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Local or overseas bodies or authorities such as legal, regulatory, law enforcement, government and tax and any partnerships between law enforcement and the financial sector if required to do so by law or in response to a valid legal request
- Third-party service providers and business partners who assist us in delivering our services and improving our operations and/or in accordance to your instructions to us
- Business transfers in the event of a merger, acquisition, or other business transaction
Data Security
We implement appropriate security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard security practices and technologies to safeguard your personal information.
Third-party Links
Our website may include links to external websites or services operated by third parties. It is important to note that these third-party websites may have different policies regarding the collection, use, and disclosure of personal information.
When you are logged into their services, these third-party sites may collect cookies that can identify you as an individual. We do not have control over these cookies or how these sites collect and handle your personal data. We strongly advise you to review the privacy policies of these third-party websites before providing any personally identifiable or sensitive information.
Please be aware that we cannot be held responsible for the content or privacy practices of these other sites. We assume no liability for any activities conducted by or on any website accessed through our platforms.
In addition, we may collaborate with third-party partners or service providers who use cookies and other technologies to collect IP addresses and other information on our platforms and third-party websites. The information gathered is utilised to customise our content, advertisements, notifications, and other information provided on our platforms, external websites, and social media platforms. If you prefer not to receive such content, advertisements, notifications, and other information on third-party websites and platforms, you have the option to adjust your browsing preferences on those specific sites and platforms.
Changes to this Notice
We may update this Privacy Policy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or by other means. We encourage you to review this notice periodically.
Enquiries
We put reasonable effort to maintain an accurate and updated set of personal data of our site users. Requests for updating, accessing or enquiring about personal information and/or privacy policy should be forwarded to cs@padelplus.com.hk.
Interpretation
In case of discrepancies between the English and Chinese versions of this Privacy Policy Notice, the English version shall apply and prevail.
